Bacup | Lancashire
01706 875459

Treating Customers Fairly

Merlyn fully supports the Treating Customers Fairly (TCF) initiative, which is promoted by the Financial Conduct Authority (FCA) to maintain confidence in the financial services industry.

Treating Customers Fairly

The TCF principle aims to raise standards in the way firms carry on their business and specifically aims to help customers fully understand the features, benefits, risks and costs of the financial products they buy.

As such, we were committed to ensuring that:

  • You are provided with clear information and kept informed before, during and after the advice process has been completed
  • Where you receive advice, it takes account of your circumstances

By implementing these principles throughout our operations, we believe we will continue to maintain the high standards of customer service our clients expect.

Contact our experienced advisers on 01706 875 459 for more information.